Shipping & Delivery Policy

After you place an order and complete payment, we will process your order within 1-3 business days (excluding weekends and public holidays, e.g., Christmas, New Year's Day).

Order processing includes verifying payment, checking product stock, and preparing goods for shipment. If an item is out of stock, we will notify you via email ([email protected]) within 24 hours to confirm whether to wait for restock or cancel the item.

Once your order is shipped, we will send a shipping confirmation email to your registered email address. The email includes a unique tracking number and a direct link to the carrier's tracking page.

You can also track your order by logging into your Mahetashop account, navigating to "Order History", and clicking the "Track Order" button next to your relevant order.

For orders shipped to the EU and UK: Import duties, taxes, and customs fees (if any) are the responsibility of the recipient. These fees are not included in the order total or shipping fee.

For orders shipped to the United States: Orders with a value under $800 are generally exempt from import duties (per U.S. customs regulations), but fees may apply for orders over $800.

If delivery fails due to reasons attributable to the recipient (e.g., incorrect/incomplete shipping address, no one available to receive the package, refusal to accept), the carrier will attempt delivery 2-3 times depending on local carrier rules.

If delivery still fails after multiple attempts, the package will be returned to our warehouse. We will notify you via email within 3 business days of receiving the returned package, and you can choose:

• Request a reshipment (you will need to pay the shipping fee again)
• Cancel the order and receive a refund (excluding the original shipping fee)

If you do not receive your order within the estimated delivery time, or if the package/item is damaged upon receipt, please contact us at [email protected] within 7 days of the estimated delivery date (for lost packages) or 48 hours of receiving the package (for damaged items).

To process your claim quickly, please provide: Order number, tracking number, clear photos of the damaged package/item (if applicable), and a detailed description of the issue.

We will investigate with the carrier within 3-5 business days. If the package is confirmed lost or damaged due to carrier error, we will offer a full refund or free reshipment at your choice.

We may update this Shipping Policy to reflect changes in shipping costs, carrier partnerships, or regional delivery policies. All updates will be posted on this page with a revised Effective Date. Your continued use of the Website after the update constitutes acceptance of the new terms.