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Terms Of Service


Terms of Service
Applicable Website: Mahetashop.com
Operated by: JianF Apparel | Plus-Size Apparel Platform
1. Eligibility to Use the Website

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account or make purchases on the Website. By using the Website, you confirm that you meet this eligibility requirement.

If you use the Website on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms, and "you" shall refer to the entity.

2. Account Registration & Security

To place orders or access personalized services, you may need to create a Website account. You agree to provide accurate, complete, and up-to-date information (e.g., name, email address, shipping address) during registration.

You are responsible for maintaining the confidentiality of your account password and for all activities conducted under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account if you provide false information, violate these Terms, or engage in fraudulent or illegal activities.

3. Product Information & Orders

Product Descriptions: We strive to provide accurate descriptions, images, sizes, and pricing for products on the Website. However, we do not guarantee that all information is error-free (e.g., occasional typographical errors). We will correct errors promptly and notify you if an error affects your order (e.g., incorrect pricing).

Order Placement & Acceptance: When you place an order, you submit a binding offer to purchase products. We reserve the right to accept or reject your order (e.g., if products are out of stock, payment is invalid, or shipping address is unavailable). You will receive an order confirmation email once your order is accepted.

Order Cancellations: You may cancel an order within 24 hours of placement if it has not been processed (contact us at [email protected] to request cancellation). Once processed (e.g., packed for shipment), cancellations are subject to our Return Policy.

4. Pricing & Payments

Pricing: Prices are displayed in EUR, GBP, or USD (as selected by you) and do not include import duties, taxes, or shipping fees (unless stated otherwise). We may adjust prices at any time without prior notice, but changes will not affect orders already accepted.

Payments: You agree to pay the full order amount (including applicable fees) using the supported payment methods outlined in our Payment Methods policy. We do not store sensitive payment information (e.g., credit card details) – all payments are processed by PCI DSS-compliant third-party providers.

Payment Failures: If your payment is declined or reversed (e.g., chargeback), we may cancel your order or require alternative payment before fulfilling the order. You are responsible for any fees incurred due to failed payments (e.g., bank charges).

5. Shipping & Delivery

Shipping terms (including delivery times, carriers, and fees) are detailed in our Shipping Policy. We are not liable for delays caused by factors beyond our control (e.g., customs inspections, weather, carrier errors).

Risk of loss or damage to products passes to you once the carrier confirms delivery (or attempted delivery) to your shipping address. You are responsible for verifying the accuracy of your shipping address.

6. Returns & Refunds

Our Return Policy governs all return requests, including eligibility (e.g., unworn, unwashed products with tags intact), timeframes (e.g., 30 days from delivery), and refund processing. You may refer to the Return Policy or contact us at [email protected] for details.

Refunds will be issued to the original payment method within 5-7 business days of us receiving and inspecting returned products. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

7. Intellectual Property

All content on the Website (e.g., logos, product images, text, designs, trademarks) is the intellectual property of JianF Apparel or our licensors. You may not copy, reproduce, distribute, or modify this content without our prior written permission.

Trademarks (e.g., "Mahetashop", "JianF Apparel") are owned by us and may not be used without authorization.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of profits, business interruption) arising from your use of the Website or purchase of products.

Our total liability for direct damages (e.g., defective products) shall not exceed the total amount you paid for the affected order.

This limitation does not apply to damages caused by our gross negligence, fraud, or failure to comply with mandatory legal obligations.

9. Indemnification

You agree to indemnify and hold us, our employees, and partners harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms or applicable laws
  • Unauthorized use of your account
  • False or misleading information you provide
  • Damage caused by returned products (e.g., dirty, damaged items)
10. Termination

We may terminate or suspend your access to the Website at any time, with or without notice, if you violate these Terms or engage in conduct that we reasonably believe is harmful to our business or other users.

Upon termination, your right to use the Website will cease immediately. Sections related to intellectual property, liability, indemnification, and dispute resolution will survive termination.

11. Changes to These Terms

We may update these Terms to reflect changes in applicable laws, business practices, or Website features. All updates will be posted on this page with a revised Effective Date. Your continued use of the Website after the update constitutes acceptance of the new Terms. We recommend reviewing these Terms periodically.

12. Dispute Resolution

Negotiation First: In the event of a dispute arising from these Terms or your use of the Website, we will attempt to resolve it through good-faith negotiation within 30 days of you notifying us via [email protected].

Alternative Dispute Resolution (ADR): If negotiation fails, both parties agree to pursue ADR (e.g., mediation) before initiating litigation. ADR shall be conducted in English or the language agreed by both parties, administered by a mutually accepted ADR provider.

13. Contact Us

For questions or concerns about these Terms, please contact us via:

Data Controller: JianF Apparel