Return & Exchange Policy

To be eligible for a return, products must meet the following conditions:

• Return request is submitted within 30 calendar days of delivery (confirmed by carrier tracking).
• Products are in unused, unwashed, and undamaged condition (no stains, tears, or signs of wear).
• Original tags, labels, and packaging are intact (e.g., garment tags, plastic wraps, brand boxes).

Follow these steps to initiate a return:

1. Submit a return request: Log into your Mahetashop account → Go to "Order History" → Select the order with the item(s) to return → Click "Request Return" → Fill in details (return reason, item quantity, photos of defects if applicable).
2. Wait for approval: We will review your request within 1-2 business days. If approved, you will receive an email with a Return Merchandise Authorization (RMA) number and return shipping instructions (e.g., recommended carrier, drop-off locations).
3. Ship the item(s): Pack the item(s) securely (preferably in the original packaging) → Attach the RMA number to the package (visible on the outer label) → Ship the package within 5 business days of receiving the approval email.
4. Provide tracking information: After shipping, reply to the approval email with the return package's tracking number (to help us monitor delivery).

If the return is due to our error (e.g., wrong item shipped, size mismatch, manufacturing defect): We will cover the return shipping cost. You may claim a refund for shipping fees by providing the carrier receipt (send to [email protected] after we receive the return).

Refund timeline: Once we receive and inspect the returned item(s) (usually 2-3 business days after delivery to our warehouse), we will process the refund within 5-7 business days.

Refund method: Refunds will be issued to the original payment method (e.g., credit card, PayPal). The time for the refund to appear in your account depends on your payment provider (typically 3-10 business days).

Exchanges: We currently do not offer direct exchanges. If you need a different size/color, please return the unwanted item for a refund and place a new order for the desired item.

If you receive a damaged or defective item (e.g., broken zippers, wrong stitching, fabric flaws), notify us within 48 hours of delivery via [email protected]. Include: Order number, item name, photos/videos of the defect, and carrier delivery confirmation.

We will offer a free return for damaged or defective items, and no return shipping cost will be charged.

If we do not receive your return package within 15 business days of you shipping it, please contact us with the return tracking number (we will assist in investigating with the carrier).

If the package is confirmed lost (per carrier records), we may offer a partial refund or store credit (depending on the situation) after verifying the tracking information.

We may update this Return Policy to reflect changes in business practices or regulatory requirements. All updates will be posted on this page with a revised Effective Date. Your continued use of the Website after the update constitutes acceptance of the new terms.